VR Arcade Terms & Conditions

Booking a session means you agree to these terms and conditions. When you book a VR Arcade session Mod will comply with Australian Consumer Law. 

Risk of injury or health impacts

You engage with Virtual Reality (VR) experiences at your own risk. Some people may experience loss of balance, unwanted vision effects, nausea, disorientation or similar effects. It is your own responsibility to notice if you are experiencing unwanted effects and to either take a break or request a chair to participate in a seated position. Use for longer than 45 continuous minutes is not recommended. Persons under 16 years must be accompanied and supervised by a responsible adult. Due to the size of the headset and other factors the experience is not suitable for children under 12. 

Refunds and session exchanges

Mod does not offer refunds if you experience unwanted effects as outlined above. Mod does not offer refunds or session exchanges because of a change in your personal circumstances (for example being late or if you are unexpectedly unable to attend ). If you know that you will be unable to attend you are welcome to give your session booking to a friend.

Mod will offer an exchange of session time if your booking is cancelled, rescheduled or significantly relocated by Mod. If you don’t want to attend a rescheduled or relocated session Mod will provide a refund. 

To request an exchange of session time or a refund you need to discuss it with us and have confirmation no less than 48 hours before the originally booked session. There is no guarantee that your preferred alternative time will be available. For refunds 

  1. proof of purchase may be required;
  2. where Consumer Law permits, transaction/admin costs may be deducted from the refund;
  3. the total amount you paid (including any fees or charges) will be the maximum amount you will be refunded.


This is an unsupervised activity. You may be asked to provide your photo ID (or a $100 cash deposit) to be held while you are in the VR Arcade. This will be returned at the end of your session once equipment has been confirmed as intact.   

Book a VR Arcade session in our shop